We hope you are thrilled with your purchase from The Tots Trove, but should you wish to make a return or exchange please read below. 

In the first instance, please email us at hello@thetotstrove.com 

 Please handle our products with great care, as we are not able to refund or exchange anything that is not in pristine condition, unused, unworn, in original packaging. 

Original branded packaging is sometimes part of the product. We cannot return or exchange any items with damaged or deface branded boxes/packaging.

Always include your full name, address and order number inside the returned package. 

Please return your items as soon as possible (within 21 days of receipt, or 10 days for sale/discounted items.)

ALL personalised items are non refundable unless faulty.

Returns are made at your own expense and risk. It is recommended that you use a recorded service. Returns that are lost or damaged in the post are not our responsibility. Always obtain proof of postage from the post office. 

Return and exchange postage is non-refundable. Our returns address is The Tots Trove, 4 Frant Road, Brighton & Hove, East Sussex, BN3 7QS